Privacy Policy

Who is responsible for your data

Unity Road Motorcylces is the data controller for the personal information described in this policy. We trade from Unit 20-21, Wansdyke Workshops, Keynsham, BS31 1NH.

You can contact us about privacy by email at matturm@outlook.com or by phone on 01179 863 267.

What we collect

We collect the information needed to identify you, your vehicle, and the work you want done. That usually includes:

• Your name, email address, and phone number
• Vehicle registration mark (VRM), make, and model
• The service you request (for example MOT, service, or repair) and any notes you send us
• Preferred dates, booking or enquiry details, and messages about your appointment
• Technical information such as browser type and basic site usage needed to keep the website working

Why we use your information

We use your information to:

• Create, confirm, change, or cancel bookings and enquiries
• Contact you about your vehicle, appointment, collection, or follow-up work
• Identify the correct vehicle and keep workshop records
• Meet legal duties that apply to MOT and vehicle work where relevant
• Improve how our website and booking tools work and keep them secure

Lawful bases

Under UK data protection law we rely on one or more of these bases:

• Contract — to take steps you ask for before a booking, and to perform the booking or workshop work
• Legitimate interests — to run and secure our workshop website, prevent misuse, and keep useful service records, where those interests are not overridden by your rights
• Legal obligation — where the law requires us to keep or share certain records
• Consent — only where we clearly ask for it, for example optional marketing. You can withdraw consent at any time

Who we share information with

We do not sell your personal information. We share it only where needed to run the website and complete your booking, including:

• BayFront, which hosts this website and online booking tools and processes data on our instructions
• Workshop diary or DMS tools we connect (for example CloudDMS), so your booking appears in our workshop systems
• Email and messaging providers used to send booking codes, confirmations, and reminders
• Professional advisers or authorities where the law requires or allows disclosure

How long we keep information

We keep booking and customer records only as long as needed for the workshop job, follow-up questions, warranty or complaint handling, and any legal or accounting duties. When information is no longer needed we delete it or irreversibly anonymise it where we can.

Your rights

You have rights under UK law, including the right to access your data, ask us to correct it, delete it in some cases, restrict or object to certain uses, and ask for data portability where it applies. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we handle your information.

To use these rights, email matturm@outlook.com or call 01179 863 267. We may need to check who you are before we respond.

Cookies and similar technology

Our website uses cookies or similar technology that are needed for core features such as booking steps, security, and remembering essential preferences. We do not use these tools to sell advertising profiles. If we add optional analytics or marketing cookies later, we will ask for consent where UK law requires it.

International transfers

Some suppliers that help us run the website may process data outside the UK. Where that happens, we expect appropriate safeguards to be in place, such as the UK’s approved transfer mechanisms.

Children

Our booking service is aimed at adults arranging vehicle work. We do not knowingly collect personal information from children for online bookings.

Changes to this policy

We may update this policy when our practices or the law change. The “last updated” date at the top will change when we do. The current version will always be available at https://unityroadmotorcycles.co.uk/privacy.