Terms and Conditions

About us

Unity Road Motorcylces provides vehicle workshop services from Unit 20-21, Wansdyke Workshops, Keynsham, BS31 1NH. You can contact us on 01179 863 267 or matturm@outlook.com.

This website and booking system are provided for us by BayFront. BayFront is not the workshop that carries out work on your vehicle; we are.

Online bookings and enquiries

Online requests are offers to book a bay or ask for an appointment. A booking is confirmed only when we send confirmation, or when we otherwise accept the request in writing or by phone.

You must give accurate contact and vehicle details. If the registration, contact details, or requested work are wrong, we may need to refuse, reschedule, or cancel the appointment.

Some jobs may be listed as enquiries rather than instant bookings. An enquiry is a request for us to contact you and agree a time; it is not a confirmed diary slot until we confirm it.

Prices and estimates

Prices shown online, if any, are a guide unless we clearly say a fixed price applies. MOT fees and many service prices may be set or capped by law or manufacturer schedules; repair costs often depend on inspection.

If we find extra work is needed, we will contact you before going ahead where practical, except for minor items you have already authorised or work required for safety or legality that you ask us to complete.

Arriving for your appointment

Please arrive on time with the vehicle, keys, and any service history or advisory notes that help the job. If you are late we may need to shorten, move, or cancel the slot so other customers are not delayed.

You must have authority to leave the vehicle with us. Tell us about warning lights, damage, aftermarket parts, or faults before we start.

Cancellations and changes

You can ask to change or cancel a booking using the link in your confirmation email where provided, or by calling 01179 863 267 / emailing matturm@outlook.com.

Please give us as much notice as you can. Repeated late cancellations or no-shows may mean we decline future online bookings.

We may change or cancel an appointment if a bay becomes unavailable, parts are delayed, or we cannot complete the work safely. If that happens we will contact you and offer a new time where we can.

Workshop work and parts

We carry out work with reasonable care and skill. Parts we supply will be of satisfactory quality and as described, subject to any manufacturer or supplier terms that also apply.

If we refuse an MOT or identify advisories or failures, we will explain the outcome. Retests and follow-up work may be charged according to our normal practice and any statutory rules that apply.

Payment

Unless we agree otherwise, payment is due when the work is complete and before the vehicle is collected or released. We may keep the vehicle until payment is made for work you authorised, as allowed by law.

Your consumer rights

If you are a consumer, nothing in these terms takes away your legal rights under the Consumer Rights Act 2015 or other UK consumer law. If workshop services or parts are not provided with reasonable care and skill, or are not as described, you may be entitled to a repeat performance, repair, or other remedies the law allows.

Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses if you use our services for commercial purposes.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that UK law says cannot be excluded.

Please remove valuables from the vehicle. We take reasonable care of vehicles left with us, but we are not liable for loss of items left inside unless caused by our negligence.

Website use

You may use this website for lawful personal booking and enquiry purposes. You must not misuse the booking tools, attempt to break security, or submit abusive or false information.

Website content may change without notice. We do not guarantee uninterrupted access to online booking.

Privacy

How we handle personal information is explained in our Privacy Policy at https://unityroadmotorcycles.co.uk/privacy.

Governing law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland you may bring a claim in your local courts. If you are a consumer, you also keep any mandatory protections of the country in the UK where you live.

Contact

Questions about these terms: Unity Road Motorcylces, Unit 20-21, Wansdyke Workshops, Keynsham, BS31 1NH, 01179 863 267, matturm@outlook.com.